You can book via Instagram, Facebook, or by texting/calling Ellen directly.

At the end of each month, you’ll receive an invoice for all services provided.

✔ Payment is due within 14 days
✔ We accept bank transfer or cash
✔ Late cancellations (under 24hrs) may be subject to a fee

Invoices are sent after walks, daycare sessions, or boarding stays. We’ll always make any charges clear and transparent, so there are no surprises.

Daycare: Daycare runs between 9am and 3pm. If you choose for the pick up service, we aim to collect your dog by 9am. If you are dropping off, please arrange directly as times may have to differ depending on whether we are collecting others that day.

Boarding: Flexible by arrangement (within reason)

Please let us know in advance if you’re running late, we understand things happen!

We provide plenty of comforts, including fresh water, cosy rest areas, toys, and enrichment activities, but here’s what you’ll need to pack to help your dog feel right at home:

✔ Food – Please bring your dog’s food in a labelled container, along with clear instructions if they have a specific feeding routine.

✔ Collar, lead, and harness – We have spares, but if your dog has a preferred set, feel free to bring it.

✔ Any medication – Clearly label with dosage and timing. We’re happy to administer it as instructed.

✔ A bed or blanket – Something that smells like home can help your dog settle, especially during overnight stays.

✔ Emergency contact details – Just in case we need to reach you or someone else quickly.

If you’re ever unsure, don’t worry, we’ll go through everything with you when we meet!

We currently serve Penrith, Keswick, Pooley Bridge, Shap, and surrounding villages.

If you're just outside this area, do get in touch, we may be able to help for a small additional fee.

Your pup will enjoy a balanced day of adventure and rest, including:

✔ Countryside walks and natural exploration

✔ Mental enrichment games and play

✔ Social time with friendly dogs (if appropriate)

✔ Cosy nap times in a quiet, calm space

✔ Fresh water and regular breaks throughout the day

We do our very best to accommodate all dogs, including those with medical conditions, behavioural needs, or medication routines.

Just let us know in advance and we’ll talk through whether our service is the right fit for your dog.

Yes! Puppies are welcome once they’ve completed their vaccinations. We’ll make sure they have a gentle introduction to our group and plenty of positive experiences.

Absolutely. With your permission, we’ll share photos and videos of your dog’s adventures on our social media. Prefer something more private? We can send you direct updates instead - whatever suits you best.

Every dog starts with a Meet & Greet and Trial Session so we can see how they settle in.

If your pup is more comfortable flying solo or needs a bit more space, we’ll always be honest and work with you to find the best care option for them.

Easy! Just head over to our contact page to book your free Meet & Greet. From there, we’ll guide you through the next steps.

We understand that life can be unpredictable, and we’ll always do our best to be flexible and fair. Here’s how our cancellation policy works:

Dog Walking & Daycare

✔ 24 hours’ notice or more: No charge at all, just let us know when you'd like to rebook.

✔ Less than 24 hours: We may include the session in your invoice, especially if we’ve planned the route or turned others away, but we’ll always be understanding if something unexpected comes up.

✔ No-shows or repeated short-notice cancellations: These may be fully chargeable to help keep things fair for everyone.

Home Boarding

✔ More than 5 days before the stay: No charge.

✔ Less than 5 days: A small fee may be added to your invoice to cover the reserved space.

✔ Within 48 hours: We may need to charge the full amount, but if we can fill the space, we’ll waive or reduce the fee where possible.

To keep all dogs safe and happy:
✔ Dogs must be up to date with vaccinations, flea & worm treatment
✔ Let us know about any medical conditions or behavioural needs in advance
✔ We are fully insured and licensed to care for dogs in our home