Privacy policy.

Effective Date: 30th September
Last Updated: 30th September

Woof Terrain (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.woof-terrain.com or interact with our services.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information – such as your name, email address, postal address, phone number, and payment details (if you place an order or book a service).

  • Non-Personal Information – such as your IP address, browser type, device information, and browsing behaviour (via cookies or analytics tools).

  • User-Generated Content – such as messages sent through contact forms, product reviews, or comments.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our services.

  • Process payments and fulfil orders.

  • Respond to your enquiries and customer service requests.

  • Send important updates, such as changes to our services or policies.

  • Share marketing content (only if you have given consent).

  • Monitor website performance and improve user experience.

3. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Analyse traffic and usage patterns.

  • Provide personalised content and advertising (if applicable).

You can disable cookies in your browser settings, though this may affect how our website functions.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Trusted third parties – such as payment processors, delivery services, or IT providers who help us operate our website and services.

  • Legal authorities – if required to comply with law, regulation, or legal process.

5. Data Retention

We keep your information only as long as necessary to provide our services and comply with legal or tax obligations.

6. Data Security

We take reasonable measures to protect your data against loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights under data protection laws (such as GDPR or UK Data Protection Act), including:

  • The right to access, update, or delete your personal data.

  • The right to withdraw consent for marketing communications.

  • The right to restrict or object to certain processing activities.

  • The right to request a copy of the information we hold about you.

To exercise your rights, please contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to children under 13 (or 16 in some regions). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Woof Terrain
Email: woofterrain@outlook.com Phone: +44 7814 583083
Address: Grove Foot Farm, Thackthwaite, Penrith